RETURN AND REFUND PROCESS
- Initiate a return or refund by sending us a mail on [email protected]
FILL THE RETURN REQUEST
- You can place a return request within the seven days of order delivery.
- Pack the item with the copy of packing slip safely in the same way; you had been delivered.
- Ship the product to us
- After the product is received, it will be verified against your claim
- Return could also result in a refund of money in some of the cases.
UNDER WHAT SITUATIONS REQUEST WILL BE ACCEPTED?
1. Item was defective.
2. Item was damaged in transit.
We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Pets Friend shall not be entitled to any return/refund.
FOLLOWING PRODUCTS ARE NOT ELIGIBLE FOR RETURN/REFUND:
Some specific products will not be returned or refunded if the seal is found broken. The list of such items includes:
Food , Grooming products, Supplements, Dog apparel, Beds etc.
Once your product is collected and received, the refund process will be started.
THE FOLLOWING RULES APPLY TO THIS POLICY:
1. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Pets Friend within three days from the time of delivery.
2. All items that returned, they must be unused and in their original condition. The products should be with all original tags and packaging and should not be broken or tampered.
3. The charges of shipping and handling are non-refundable on product returns under the return policy. If you have got damaged and wrong product, the company will pay the return shipping cost.
4. In the event the Seller accepts the return request raised by the customer, the customer will have to return the product, and then the refund shall be credited to the customer's account.
5. Refund will only be processed after a quality check of the product by experts of Pets Friend.
6. Once the product is delivered, it cannot be returned unless there is a problem with our item.
Please note that the product should be unused and should be sent back along with original box and invoice to:
B-106, New Agra
Agra, U.P., Pin- 282005
Mobile No.: +91-989-749-0068
E-Mail ID: [email protected]